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Post to Support Log -- Include detailed description of question or problem you are having, error # and / or verbiage if applicable, and other pertinent information such as what the user was doing when problem occurred, any recent changes to your system, etc. For on-going cases, please note which consultant has been addressing the issue.
Schedule An Appointment -- Please (1) provide reason for appointment or meeting, (2) whether you wish to have the consultant onsite at your location or meet remotely (via phone or web), (3) who will be present, (4) objective(s), (5) estimated time required, (6)desired date and time.
Change / Cancel An Appointment -- Change - Give date and time of appointment and desired date and time for rescheduling. Cancel - Give date and time of appointment and reason for cancellation.
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